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Pipeline Management
In this economy, salespeople have to reach out more than ever to connect with leads. Frank Donny, Senior VP of Product Management at Richardson, ...
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Using Podcasts to Engage Your Audience | Phil Dobbie
Flying Solo's Robert Gerrish speaks to BTalk Australia host Phil Dobbie about the benefits of using multimedia in publishing.
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Asking a Coworker to Tone Down Their Perfume |Dodging Landmines
Asking someone something personal, like wearing less perfume, is a delicate situation. By framing it as a favor, the person may be more likely ...
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Delivering Value in a tough Economy
David DiStefano, CEO of Richardson, says that to deliver value you should understand how you are going to help your customer to succeed. To ...
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The Carrot Principle by Chester Elton |Book Brief
In the Carrot Principle, author Chester Elton draws on one of the most in-depth management studies ever conducted to definitively show that the key ...
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The future of... Boarding passes
Fed up with long check-in lines before you fly? Tired of trying to remember where you tucked away your boarding pass? BNET correspondent Sumi ...
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Deborah Meaden: Why Business Needs to Go Back to Basics
Business needn't be complicated, says serial entrepreneur and Dragon's Den investor Deborah Meaden. Drawing on her new book, Common Sense Rules, she talks to ...
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Sales Training Effectiveness
Massood Zarrabian, CEO of OutStart, says that an important part of effectively training a sales team is to have information available and findable whenever ...
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Meeting Types: Information vs. Solution
Information and solution meetings have very different goals and processes. Information meetings happen periodically and have just one person updating a group of any ...
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Creating a High Performing Sales Team in 2009
Paul Staelin, VP of sales and operations at Birst, explains how he manages a high performances sales team effectively during a downturn. He says ...
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Recession Selling Strategies
How can sales leaders sell themselves out of a recession? Neil Rackham, author of Spin Selling, explains that leaders must learn what NOT to ...
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Sales As a Lifeline
Michael Pedone, founder and CEO of Sales Buzz, explains how sales gave him a successful career, even without a college degree, and where the ...
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Transferring Sales Knowledge
Michael Pedone, founder and CEO of SalesBuzz, says that in order for salespeople to gain new knowledge, they must be open to it and ...
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Total Quality Sales Management
To use a total quality management approach in sales, focus on eliminating errors. Howard Stevens, founder and CEO of HR Chally, says the three ...
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Demand Generation vs. Lead Generation
Michael Scher, founder and president of Frontline Selling, discusses the differences between demand generation and lead generation in high ticket industries. One of the ...
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The Roles of Sales and Marketing
Do you feel like your sales and marketing departments are miles apart in their thinking? Michael Scher, founder and president of Frontline Selling, explains ...
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Leadership: The Bathtub Model
Team leaders won't necessarily be intensely involved in every detail of a project, but that doesn't mean they're ignoring the team's work. Ed Muzio, ...
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Leadership Don'ts |Leila's House of Corrections
With so much focus on how business leaders are hurting the economy, all leaders need to know which missteps to avoid. Leila starts you ...
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Unlocking Productivity Potential
Simon Frewer, Senior Engagement Manager of SEC Solutions, explains the results of a huge study his company did on what does and doesn't work ...
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Enhancing Sales Productivity
Brad Rinklin, VP of Marketing at Akamai, calls the company the FedEx of the internet and describes some of the challenges involved with their ...
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Asking a Coworker to Tone Down Their Perfume |Dodging Landmines
Asking someone something personal, like wearing less perfume, is a delicate situation. By framing it as a favor, the person may be more likely to comply. If they chose not to, Ed Muzio, CEO of Group Harmonics, says you have to decide if the issue is important enough to create a conflict over.
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60 Minutes: Ben Bernanke's Greatest Challenge - Part 1
If you think your job is tough, consider Ben Bernanke's. As Chairman of the Federal Reserve, the task of reviving the U.S. economy falls largely on his shoulders. Scott Pelley has the interview.
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The Carrot Principle by Chester Elton |Book Brief
In the Carrot Principle, author Chester Elton draws on one of the most in-depth management studies ever conducted to definitively show that the key to getting the most out of your employees is frequent and effective recognition. Good managers become great, Elton argues, when they use power of positive recognition and reward to accelerate goal setting, communication, trust and accountability within their organization. Elton's book is a practical guide that shows you how to increase productivity, engagement, retention and profitability by leading with the carrot instead of the stick.
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Leadership Don'ts |Leila's House of Corrections
With so much focus on how business leaders are hurting the economy, all leaders need to know which missteps to avoid. Leila starts you off with three suggestionsnever raise your voice, don't ignore complaints, and never openly criticize people. Leila also suggests sitting down to talk honestly with your team about how you will help them accomplish their goals.
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Getting Straight Answers from your Boss |Dodging Landmines
Don't walk out of your boss's office in frustration when you can't get answers. Ed Muzio, CEO of Group Harmonics, says you have to take charge on your own. Give your manager a detailed outline of what you'll be doing for a project and let them know when you'll be checking in for feedback. Make it clear that silence means approval.
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Recession Career Survival |Leila's House of Corrections
Never assume your job is safe, even if your manager says it is. Since everyone is doing more work in these tough times, be proactive about finding projects that play up your talents. Learn how you can create your own opportunities and remain essential to your company's success.
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Communicating with Non-Communicators | Leila's House of Corrections
If you are frustrated by an employee who just won't open up, you may need to stop talking and listen more. Find out how to encourage them by soliciting their thoughts, considering your own body language, and providing details about how an employee's ideas can contribute to team and company goals. If you have questions or suggestions for future video topics, Leila wants to hear from you.
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Present Like Steve Jobs
Apple CEO Steve Jobs is well known for his electrifying presentations. Communications coach Carmine Gallo discusses the various techniques Jobs uses to captivate and inspire his audience techniques that can easily be applied to your next presentation. For more tips on presenting like Jobs, read our Crash Course.
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The future of... Boarding passes
Fed up with long check-in lines before you fly? Tired of trying to remember where you tucked away your boarding pass? BNET correspondent Sumi Das explains how paperless mobile boarding could help solve these problems and speed you through the airport.
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Coping with an Aggressive Employee |Dodging Landmines
Fear and anxiety can make an otherwise rational employee overreact. Ed Muzio, CEO of Group Harmonics, says to stay issue focused when talking to them--avoid being emotional. Move the discussion to a productive environment so you can offer the employee information, help, and support.
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Leadership: The Bathtub Model
Team leaders won't necessarily be intensely involved in every detail of a project, but that doesn't mean they're ignoring the team's work. Ed Muzio, CEO of Group Harmonics, suggests following the "bathtub" model to reassure your team that you will be more involved at the beginning and the end, and that you will "bubble up" as needed if there are any changes, conflicts, check-ins or clarifications to be made.
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How to Fit In at a New Company |Dodging Landmines
"Don't come in swinging!" suggests Starla Sireno, executive coach at Fearlessness Inc. Instead, start by asking questions and observing. Look to the top level executives for clues about the corporate culture. Are they very informal, or do things seem more rigid? Be especially careful when changing industries. Everything, down to the way coworkers communicate, can be different.
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Smart Managers Read Behavior
Ed Muzio, CEO of Group Harmonics, outlines a strategy for reading behavior in the moment. He says to ask two questions: how is this person approaching their environment, and what is their primary focus? By answering these, you can determine if this person is trying to direct, inspire, stabilize or regulateand respond appropriately.
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Why Email Starts Fights!
Only 7 percent of what we say is conveyed through words -- tone and visual cues make up the other 93 percent. This is why emails are so often misunderstood. Ed Muzio of Group Harmonics suggests using email only when you should: to convey facts and data, and when no emotion or sensitive issues are involved.
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Managing Negativity |Leila's House of Corrections
A constant naysayer on your team can be frustrating and draining for everyone. Leila gives three tipschecking your own behavior, being specific with examples, and discussing the impact on other peopleto get this pessimistic person to commit to changing their own behavior.
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My Coworker Takes Credit for My Ideas |Dodging Landmines
Work is more collaborative than ever. As a result, receiving credit for ideas has become both political and tricky. Ed Muzio, CEO of Group Harmonics, suggests not getting caught up in a line by line scorecard. Contribute, do a great job, and make sure your work is noticed but don't worry about getting credit for every single idea.
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Deborah Meaden: Why Business Needs to Go Back to Basics
Business needn't be complicated, says serial entrepreneur and Dragon's Den investor Deborah Meaden. Drawing on her new book, Common Sense Rules, she talks to BNET UK about how investors choose which start-ups to back, what traits are common among successful entrepreneurs and why managers in established companies should think more like small business bosses.
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Networking Don'ts |Leila's House of Corrections
In the midst of a downturn, many people feel it is wise to expand their network, but often do it in a haphazard way. Don't try to skip rapport, the trust building part of the relationship, and be sure you're giving back as much as you receive. Most importantly, don't be pesky, or you might find your network is actually shrinking instead of growing.
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Recession Job Search |Leila's House of Corrections
With unemployment at its highest in twenty years, it is one of the hardest times to be looking for a job. Leila suggests tuning out negativity, using your network carefully, and doing your research to raise your chances of success.
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Motivating Slackers |Leila's House of Corrections
How do you motivate a known slacker? By first looking in the mirror and admitting that some of your management practices may have allowed this employee to slide. Find out how to turn your laid-back, lackadaisical employee into a focused, valuable member of your team by being specific with your language and taking the time to coach them.If you have questions or suggestions for future video topics, Leila wants to hear from you.
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BNET Video - Online business video that makes you a better manager and professional. Best Practices bring management advice to life. Daily Dog & Pony interviews focus on new business ideas for entrepreneurs. Sales & Marketing videos offer sales management advice. Business Book Briefs highlight key takeaways from top business book authors. And our At the Whiteboard series translates complex business concepts in 3 minutes or less.
