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Jet Blue Reducing Customer Perks

Thompson's Memo

Vince Thompson, business consultant and author, shares his insights on the extra charges airlines are slapping onto travelers. Jet Blue, he says, shouldn't claim paying for clean pillows is a good thing—that's just admitting they've been giving us dirty ones all along.

Speaker: Vince Thompson, business consultant & author

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Tags: Perk, customer service, memo, Jet Blue, airlines

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