8 Bonehead Ways to Blow a Presentation

By Geoffrey James | October 27, 2008

Sales Machine

Geoffrey James

Biography

Geoffrey James

Geoffrey James

Geoffrey James has sold and written hundreds of features, articles and columns for national publications including Wired, Men's Health, Business 2.0, SellingPower, Brand World, Computer Gaming World, CIO, The New York Times and (of course) BNET. He is the author of seven books, including Business Wisdom of the Electronic Elite (translated into seven languages and selected by four book clubs), and The Tao of Programming (widely quoted on the Web as a "canonical book of computer humor".) He was also co-host of Funny Business, a program on New England's largest all-talk radio station and has given seminars and keynotes at numerous corporations, including Rackspace, Gartner, Lucent and Houston Industries. Geoffrey attributes his success to the uncommon realization that freelancing is "50 percent sales and 50 percent delivery." When writing about Sales, he draws on his prior experience marketing and selling multi-million dollar computer systems, his daily experience selling his own services, and the fact that every month he's personally being coached, one-on-one, by the world's top sales trainers.

Bonehead Presentation

Sales presentations are hard to do well but easy to screw up.  Here are eight sure-fire ways to ensure that your sales presentations fall flat:

  • #1: Dump information on the customer.  Don’t blab everything you know about the product and hope that something will stick. Fix: Turn the presentation into a compelling story.
  • #2: Try to impress with fancy features. Nobody is going to buy because you spent hours using all the PowerPoint gimcracks.  Fix: Make the presentation about your message, not about you.
  • #3: Use a busy background template.  A snazzy format with bright colors and shapes overpowers the content on the slides.   Fix: Use a simple background that remains in the background.
  • #4: Select fonts that people can’t read. Splatter your presentation with boldface, italics and UPPERCASE, in tiny typefaces.  Fix: Use Arial or Times New Roman at 24pts or larger.
  • #5: Provide busy, meaningless graphics.  One picture may equal a thousand words, but only if that picture makes sense. Fix: Highlight the data point inside the graphic that’s crucial.
  • #6: State opinion without supporting data.  Unsubstantiated “facts” (like “we’re the leading vendor”) destroy credibility.  Fix: Provide objective backup to every qualitative statement.
  • #7: Use meaningless business jargon.  Jargon can be distracting, annoying and often communicates little or nothing.   Fix: If you’re going to use jargon, make sure it’s the customer’s jargon, not yours.
  • #8: Tell an irrelevant joke. It’s fine to pace a presentation with a joke, but you’re not Jerry Seinfeld.  Fix: If you must tell a joke, make it short and make sure it reinforces your message.

The above is based upon a conversation with neuroscientist Stephen M. Kosslyn, Chair of the Department of Psychology at Harvard University and author of the recently-published “Clear and to the Point: 8 Psychological Principles for Compelling PowerPoint Presentations.”

Readers: What are some other ways to screw up a sales presentation?

Talkback 6 Talkbacks

RE: 8 Bonehead Ways to Blow a Presentation
The list grows...One other no-no is what some call "PowerPoint Karaoke", where the presenter turns his or her back to the audience and reads verbatim the text on the screen. This tells the audience the presenter lacks grounded familarity. Facing away from the audience impedes vocal projection; when people can't hear, they grow annoyed. It's also a sign that the slide might be carrying way too much info. Fix: Avoid putting more info into a slide than would fit on the front of a t-shirt.
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kgillogly
10/28/2008 03:46 PM
RE: 8 Bonehead Ways to Blow a Presentation
I think #7 is spot-on ... becoming fluent in the customer's jargon or dialect is very important ... they think you undertand them and their situation, which helps with rapport and them opening up. #1 is tough. Less is more is the mantra - easier said than done when you know too much about the offering ... Thx.
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michaelperla@...
10/28/2008 07:15 PM
RE: 8 Bonehead Ways to Blow a Presentation
What's this typeface called Ariel?

Where I live, Ariel is a washing powder.

Or do you mean Arial?

9th bonehead way to screw up a presentation - throw your spelling and grammar away.

Or maybe nobody gives a damn these days?
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bbspgm
11/04/2008 11:35 AM
BNET Blogger
RE: 8 Bonehead Ways to Blow a Presentation
QUOTE: Where I live, Ariel is a washing powder.

Actually, Ariel is one of the four angels of the quarters of the world, according to various texts of medieval magic. In any case, I fixed it. Thanks.
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Geoffrey James, Sales Machine
11/05/2008 05:54 AM
RE: 8 Bonehead Ways to Blow a Presentation
Check the font selection recommendation with noted experts. Times (or any strongly serif font) is very muddy in presentation form. Distracting, and irritating to the eye. Good in text documents for purposes unique to many words on a page vs. few words in presentations.

I have no clue why Microsoft has PPT defaults set to Times. Except that they are not noted experts on typography.
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Kelly.Whalen
12/16/2008 05:42 AM
RE: 8 Bonehead Ways to Blow a Presentation
Interesting comments about the Times vs. Arial fonts. Last year I bought a laptop and the pre-set font on my MS Word was Calibri (Body). I noticed that my printer ink cartridges were gone in no time. I switched the font to Times New Roman and experienced significant savings in ink.
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rpacheco
08/07/2009 09:21 AM

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