Leadership Secrets of the Ritz-Carlton | Useful Commute Podcast

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  drjosephmichelli07/22/08 Report as spam
  1

  More Information on The New Gold Standard

  I am the author of The New Gold Standard. For video interviews of Simon Cooper, President of the Ritz-Carlton Hotel Company, Horst Schulze founder of the modern day Ritz-Carlton and other senior leaders talking about factors that have led to the companies legendary customer service, please visit
  
  www.yournewgoldstandard.com
  or
  www.josephmichelli.com
  
  Thank you for your interest in the New Gold Standard

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  drjosephmichelli07/22/08 Report as spam
  2

  More Information on The New Gold Standard

  I am the author of The New Gold Standard. For video interviews of Simon Cooper, President of the Ritz-Carlton Hotel Company, Horst Schulze founder of the modern day Ritz-Carlton and other senior leaders talking about factors that have led to the companies legendary customer service, please visit
  
  www.yournewgoldstandard.com
  or
  www.josephmichelli.com
  
  Thank you for your interest in the New Gold Standard

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  johnleitelt07/22/08 Report as spam
  3

  RE: Leadership Secrets of the Ritz-Carlton | Useful Commute Podcast

  I think the "Leadership Secrets of the Ritz-Carlton" podcast presented great examples of what companies need to do today to remain relevant (and certainly viable) in the future. Great customer service is table stakes for business and Ritz-Carlton's practice of hiring "Ladies and Gentlemen" who want to WOW customers is what makes them the leader in their industry. Something I find hard to instill in my team is trust. Not my trust for them but the understanding they are trusted to make the right decision for the customer AND the company. Too many new associates have worked for non-trusting companies. Not only are these companies losing customers, they are losing great people. People are the life-blood of a successful organization and should be trusted and empowered to be everything to a customer.

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  lucorium@...09/08/08 Report as spam
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  RE: Leadership Secrets of the Ritz-Carlton | Useful Commute Podcast

  >>culture that customer-focued.
  
  Typo!