Five Reasons CRM Stinks

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  chad@...03/20/07 Reported as spam
  1

  Myopia

  Spoken like a true sales hack. If you've made your quota by noon, you should have a higher quota......and the best sales people I know crank even harder right after they've closed a deal.
  
  Intelligent sales pro's know that once the rolodex is handed over it naturally becomes the property of the company....So they keep a back-up or copy of their contacts/rolodex. I thought this article would have more statistical data to support the argument - instead it seems to have been written by a whiney, mediocre sales amatuer that doesn't understand the merits of technology and how to use technology to their advantage.
  
  Sure, there is no perfect system and half of the problem is that over 70% of the sales professionals out there have your attitude and thats why there is so much churn. Some of you simply can't hack anything.
  
  The system is set up for you to have resources at your fingertips and to have a detailed history of each call or customer visit. Stop being so lazy, log some real data and refer to it before your follow-up. It might help you close the next deal. Seriously.
  
  Former Sales/Marketing/Operations Executive
  Current Technology Consultant - and no I don't sell CRM Systems but I have deployed 2 of them with success

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  gregbd@...03/20/07 Report as spam
  2

  CRM is broken because the approach is flawed

  The traditional approach to sales and sales management is broken and requires a totally new approach. Stop selling and start educating...

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  awake295@...03/21/07 Report as spam
  3

  Successful CRM

  Concerning Five Reason why CRM does not work, everthing said in the article can be TRUE for some companies. They over-react to an expensive CRM implementation. Actually, I am in sales, and I use CRM successfully, but I do not over-write and I enter only information that will really help me in the future. Also, CRM can bring some discipline on follow-up, etc. which many sales people lack.

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  kennethetucker03/22/07 Report as spam
  4

  CRM - Customer Realations MICRO-MANAGEMENT

  CRM - Customer Realations MICRO-MANAGMENT
  
  Fine for the 80% (order-takers) that are (STILL) only producing the 20% of business.
  
  A real 'drag' on the 20% (Sales Pros) that (most) ALWAYS are producing 80% of the business.
  
  There is no (manufactured) substitute for knowledgeable, skilled, well-compensated, and APPRECIATED sales pros.
  
  Period.

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  karishmak04/11/07 Report as spam
  5

  So what according to you should CRM ?

  So what according to you should CRM that would keep both management and sales pros happy?

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  darwin.com11/03/09 Report as spam
  6

  RE: Five Reasons CRM Stinks

  if you have to force someone to use a tool, then there's something fundamentally wrong with that tool or their need to use it at all.
  
  If proper needs analysis is performed BEFORE customer relationship management tools are introduced, then a happy ending is more likely.
  
  Darwin CRM