Why Sales Reps Hate CRM.

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  davistroy03/13/08 Report as spam
  1

  Agree, but ...

  I can't wait to see next weeks post.
  
  I heard the same sort of arguments from engineers when implementing PDM/PLM solutions, but in the end, they work.
  
  It is all about focusing the effort on the right things. CRM can be badly implemented, but if done right, everyone wins.
  
  As far as Sales People complaining, everyone complains when a new system is implemented. Sales people just tend to be more vocal.

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  ptiseo03/13/08 Report as spam
  2

  RE: Why Sales Reps Hate CRM.

  Wow. Been away from this blog for a while. So, now you are even selectively quoting from your own blog comments, huh?
  
  I guess when you only have one comment to a bad post, and it dismisses your thesis in the post, you have to work hard to spin it into something useable...
  
  The commenter summed his post with: "The bottom line is yes, when structured properly, with the best intentions, and with input from all involved having a Sales Process is integral to the growth of any business."
  
  And, integral to a good sales process is a supportive system. Call it "CRM", call it "SFA", call it something else, but you'll have one.

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  Geoffrey James, Sales Machine03/13/08 Report as spam
  3

  Welcome back...

  Alf,
  
  The problem with your comments is that you're so determined to be contrary that you seldom bother to thoroughly read what you're commenting on.
  
  The remarks that I quoted in this post were a digression from the main thrust of the comment, which was answering the question that I had asked in the post.
  
  The criticism of CRM was representative of other comments about CRM. I highlighted them because they were particularly well written and deserved wider readership that just being buried in a post about sales process.
  
  As far as sales process goes, I don't think there's much controversy, either in that post or in the comment. Most companies either don't have a sales process or they have one and don't follow it.

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  PerfSpot03/13/08 Report as spam
  4

  RE: Why Sales Reps Hate CRM.

  I'm a sales rep and I would love a better CRM tool.

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  lcluley@...03/13/08 Report as spam
  5

  CRMs

  I have a CRM and it runs my day, if I did not have it, I would not know who to call and what I said last time. It is imperative for me.
  
  We are moving from one system to another as I speak, and yes, what a pain. But that is just change, any system change takes some getting used to.

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  Geoffrey James, Sales Machine03/17/08 Report as spam
  6

  CRM Fixed...

  The beginning of the answer to question at the end of this post is here:
  
  http://blogs.bnet.com/salesmachine/?p=264

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  MMIIKKEE05/11/08 Report as spam
  7

  RE: Why Sales Reps Hate CRM.

  Hi, recently a large company my cousin works for that makes cables and electrical connectors called a 'Sales Timeout'. They had all of their sales take a few days 'off' from selling to update and fix all the CRM data. It actually took a week for hundreds of sales people to STOP SELLING and fix a broken system.
  
  What they found was a masssive database of JUNK had been established that mislead management for over 2 years.
  
  How long will it take for their CRM database to collapse again and how many days will it take next year to fix it?
  
  CRM Fails, again.....
  
  However, the CRM is not broken. In this case, it never worked in the first place thus technically was not broken.

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  darwin.com11/03/09 Report as spam
  8

  RE: Why Sales Reps Hate CRM.

  CRM is like any tool - if it is not understood or used properly the results will be poor!
  
  Getting feedback and buy-in from end users BEFORE implementation is vital on any software project, especially CRM software projects.
  
  Darwin CRM