How to Build Rapport on the Phone.

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  kjwilyums09/19/07 Report as spam
  1

  Voice Your Success

  Bravo to Geoffrey James for bringing this subject to the millions of sales people out there who could benefit from it. These techniques, which I have employed and taught for many years, are a major factor in my professional success. People want to establish rapport with you. If they didn't, they would take your call or see you...and if they don't you should understand the reasons why.
  Thanks for presenting the importance of voice personality in business.

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  adztec@...09/19/07 Reported as spam
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  I agree

  I have practiced both of these post. Early on in my sales career a customer thought I was poking fun at him, I was just trying to "mirror" him. Also I

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  bwindsor10/23/07 Report as spam
  3

  RE: How to Build Rapport on the Phone.

  I'm in agreement to an extent but feel this could be dangerous unless practiced with the sales group for objective input.
  I would be interested in your suggestions on how to accomplish this via email where the obnoxious voice would be silenced!

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  invictallc10/23/07 Report as spam
  4

  RE: How to Build Rapport on the Phone.

  I definately agree with this. This was actually part of our post modern class back in college as well. People will actually identify with you more with small repetitons that you do such as if a person puts their hands on their waist if you put your hands on the waist as well. You just have to make sure they don't catch on to it.
  
  Asif Ahmed
  Invicta Wireless
  www.heliobuy.com

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  sergio.tarzia@...10/24/07 Report as spam
  5

  RE: How to Build Rapport on the Phone.

  I agree with "almost" everything, but I am also tired of salespeople that "learnt" all these things and come across as "false" or apply what arguably are "Neurolinguistics programming" principles to their sales pitch thinking nobody knows... It turns many people off, causing immediate dis-engagement.
  
  Whilst you need to be aware of all these things, you must be yourself first and foremost. It may be that being yourself requires too much tweaking - if this is the case, then be prepared to work hard at sales, or do something else!
  
  And while I agree that likability emerges from similarity, I am not sure that I agree with the guy you know who wore a suit and ended up meeting people with tattoos, and felt over-dressed. I think likability also emerges with "what you have is what I need". There is an emotional engagement, but people also buy because there's a solution to their problem (amongst other things). An I think this largely depends on what you sell. I wear a suit no matter what, out of respect to my clients - and I have clients who under-dressed and have commented (much later how) they respected me because of my attitude to dressing professional. For example, even if you had tattoos yourself, and required a brain surgeon, and there's two options... one with tattoos, a long beard, messy, rough, just like you, and another who is paused, well dressed, etc... who would you choose?

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  Miss Cybernaut02/17/08 Report as spam
  6

  NLP

  I must say Sergio is right, this NLP techiques, if not applied properly, can easily be misunderstood and pretty annoying.
  It this all-connected world the ultimate thing is to be authentic, and to have a good product to sell.
  NLP can help a lot, but can not sell your products (or you, in terms of building career, negotiating of sallary and stuff...) and do the job instead of you.
  Listening carefully to the costumer and revealing ones needs is still the most powerful weapon.