Question-and-Answer Session
Operator
(Operator Instructions) Your first question comes from Phillip Rueppel - Wells Fargo Securities.
Phillip Rueppel - Wells Fargo Securities
A couple of things around the success you are having in the eCRM space, especially in the higher education arena. I know in the past you had mentioned a catalyst what’s also necessary for some of these universities to switch such as the capital campaign, are you starting to see that we are just going ahead and moving forward without such catalysts.
Then second of all, is the competitive environment different in some of these larger eCRM deals and kind of what are you replacing there, lots of home grown systems or multiple competitors?
Marc Chardon
Thank you, Phil. To answer your first half of your question is that we’re not seeing any material change in the factors that drive the purchase behavior in these organizations, nor are we seeing any material change in the competitive outlook, typically in the university segment we’ve been replacing BSR system, typically in the sort of family human services and development environments we are most frequently replacing either something that was home grown or a service bureau type offering plus something that was home grown.
Phillip Rueppel - Wells Fargo Securities
Then just a second question if I might; you mentioned Mark that the market, it’s pretty similar to what you had mentioned a quarter ago. Are there any signs that you’re looking for that might lead to an ability to predict pick up in the nonprofit spending perspective, do you think after we see sort of year end fund raising funds you will have a better idea sort of how 2010 will play out?
Marc Chardon
Well, again it’s very dependent on the sector. So yes, we are seeing some slight improvements in what you would call same-store fundraising for online fundraising, for example, so sometimes that we maybe bottoming out in some of those online segments. We are seeing still a lot of pressure in the mid market, and that basically comes through in what you call no decisions, the number of deals in the pipeline is the same, are actually up from last year, but the number of no decisions if I member correctly is up 2.5 times from last year.
So, I guess if no decisions start going in the other direction I’ll start telling you I’m beginning to feel good. I don’t know anything other than the economy and unemployment as two factors in the lower end of the market to look as sort of indicators of when that might be though.
- To read the full transcript on Seeking Alpha, click here »
