Question-and-Answer Session
Operator
Thank you. (Operator instructions). And we’ll take our first question from Shyam Patil with Raymond James & Associates.
Shyam Patil – Raymond James & Associates
Hi, good evening. On the call, you guys referenced stability a few times. And I’m just wondering if you could just comment on if you are seeing that stability of volume across the customer base or if any particular verticals that are driving that. And if you could also just talk about usage within the SMB base as well.
Boland Jones
Yes. It’s – this is Boland. How are you doing? I did mention that in my speech and we are seeing that pretty much after Labor Day, say, a week following Labor Day, we’ve seen a real different falling-off-the-earth trend of meeting users and so forth. And so we are encouraged by that.
It’s only been four or five weeks, we really don’t want to overemphasize that versus – let’s wait and see what the trend is. It’s spread across everything, it’s not just in a small user base or in a large user base. There are some larger customers that have been more steady throughout this and we have been hurt more in the small customer base than in the large customer base. There is no doubt about it, when that makes sense with the economy.
But to answer your question specifically, all meetings seem to be slightly up once everybody came back from Labor Day and so everything across the spectrum seems to be a little better.
Shyam Patil – Raymond James & Associates
Okay. And then on the 4Q guidance, I think, Ted, you mentioned that assumes some normal seasonality of fewer business days. But in terms of the trends within the conferencing business, are you assuming stability in volumes there as well are or you taking a more conservative approach in terms of assuming further deterioration?
Ted Schrafft
Shyam, hey, it’s Ted. Actually, I think we are taking a more conservative approach and basically, I’m going to, say kind of projecting or guiding toward a continuation of trends. So I think we are looking probably at mid-single digit declines in that business. So again, we certainly are working very hard in making the right investments and driving a lot initiatives to drive growth, but we don't want to be predictors here right now. So we are staying on the conservative side.
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