Question-and-Answer Session
Operator
(Operator Instructions) Your first question comes from the line of Jason Armstrong - Goldman Sachs.
Jason Armstrong - Goldman Sachs
I guess a couple of questions since, Trevor you extend that to us this quarter. Maybe first on just the second quarter improvements and what sort of give the confidence in that note, I know there were obviously some positive comments around the access line trajectory, given what we thought in terms of the step up in the rate of change year-over-year from fourth quarter to this quarter, may be would help to sort of have the monthly progression on the revenue side through 1Q just to build a little bit of confidence that does get better in the second quarter?
Then the second question, strong broadband quarter on the add side, I know you talk about churn being down. On the gross add side, is there any sort of promotional activity that we should know about in the first quarter?
Trevor Erxleben
Thanks for those questions, Jason. On the revenue thing, it really is largely a function of improving access line trends and then and obviously if you look at some of the other revenue categories if you will, hardware revenues, other service revenues, those sorts of things were down year-over-year in this quarter and we would expect those perhaps to be able to better next quarter. So, nothing terribly exciting to report there, I don’t think, Harry you want to take the HSI question.
Harry Campbell
Hi, Jason, this is Harry Campbell in Consumer. From a HSI standpoint, we didn’t do anything that was particularly out of balance or special from driving top line sales and the new orders have been softening intact because of the economy. We did try some things and tested as we do on an ongoing basis all the time and some of those hit and some of them didn’t, but nothing that I would say was out of balance.
What really happened was we focused on the base, we run after base management with a fervor, we did some early life outbound calls not necessarily to make sales, but to handhold some customers and make sure they got what they want and they were happy, we did a whole lot of testing on some different things to try to make sure people stay with us on high speed.
Finally, I think there is a cumulative impact of a lot of the business process improvement we’ve been making over the last 24 months. We’ve been edging up pretty nicely in voice and data, particularly data on customer satisfaction is measured by folks like J.D. Power. I think the cumulative effect of that really start to come home.
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