Question-and-Answer Session
Operator
(Operator Instructions). Our first question is from the line of John Maietta. Please go ahead.
John Maietta - Needham & Company
Okay, thanks very much. First question I had Rob is, with regard to this big bank customer that you guys won, how competitive was the deal was internal building option? Do you still think that from the big bank and if you can give us some sense as to how long the sales cycle was?
Rob Eberle
Yes. Internal build was in this particular case an option, but that is definitely less of a competitive force or dynamic in most instances we are encountering in the market generally. The process began actually, last August timeframe was the beginning of the initial rounds. Six made it to the next round, then down to three, and then continued on in completing that this quarter.
So, we are delighted with this win. It is a fabulous win for us. It is perfectly aligned with our technology roadmap, and we think we have got the opportunity with execution which we will do over the next several quarters in the implementation to build a tremendous foundation customer for Bottomline.
John Maietta - Needham & Company
For a customer of this size, would they want to see a year's worth of execution before they could potentially come back for more or??
Rob Eberle
No, it is going to be driven more around what the timeframe on the implementation and other items are. So, the project is going to proceed and their requirements are going to proceed. I think what the opportunity is, just to move from one of the choices to that choice would truly be the incumbent. Frankly, we are well positioned for that today.
John Maietta - Needham & Company
Okay. Now the second question I had was with regard to some of the investments you had talked about last quarter in the support areas and in sales and marketing and so forth, do you still moving forward with those initiatives?
Rob Eberle
There is really sort of a mix going on in the business. I referenced areas we are impacted and the areas we are not. So, an example of places we are making additional investment in customer facing, people and technology around for example, the relationship we have just won. Some of our other larger bank relationships, technology around our invoice settlement networks, for example, we are making investment there.
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