Question-and-Answer Session
(Operator Instructions)
Our first questions comes from Brian Alexander of Raymond James.
Brian Alexander- Raymond James
Kris, can you go into a little more detail on some of the service engagement wins that you alluded to in terms of what types of services are we talking about? Are they an expansion on the traditional services you have offered or are you starting to move into some other service categories? Just some more color on the service side, thanks.
Kristin Rogers
I am sure you can appreciate that I cannot disclose the actual engagements themselves, but what I can tell you is that the types of service products we are selling, for lack of a better term, are pretty consistent with where our core competencies are. So the things that are very much at the top of the list right now, where we are seeing pipeline and wins, are folks that are reducing their internal IT staff and outsourcing that to us. So in fact somebody may be choosing to take down their fixed infrastructure and instead they are outsourcing it to us on a variable basis. We are seeing more helpdesk engagements; very similar type of situation where they are choosing to not staff their own internal helpdesk but instead to outsource that. We are seeing engagements where we have the opportunity to go in and actually deploy technology, where they are choosing to use our variable staff to deploy as opposed to hiring on or retaining their own personnel to deploy. So I think that the whole area of what we would call ?managed services? where we are using staff augmentation and our expertise in our personnel on a variable basis to address their current needs is a very high area for us right now, and I think he other area where we have seen a growing number of engagements and albeit the volume tends to be smaller , it tends to be the more sophisticated types of engagements and those are on the professional services, professional consulting side where we are doing more assessments, so we are being brought into companies to help them assess their current infrastructure or an opportunity for them to potentially reduce their costs by doing a data center consolidation or looking at virtualization or looking at how to put a more cost-effective print solution in.
I hope that gives you a flavor for the types of things that we are being called into both quote and where we are seeing actual wins and we are now starting to deliver at higher volumes than we historically have.
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