Question-and-Answer Session
Operator
(Operator instructions). Your first question comes from the line of Budd Bugatch representing Raymond James. Please proceed.
Budd Bugatch -- Raymond James
Good morning. For questions, one, I see the inventory is significantly lower; I think it’s as low as I've seen it back I feel about 1999, I think on a dollar term, even though the metric on a flow term is still not as low as it's been I guess third quarter of last year. My question is, is it too low? Can you give us some color on the quality of the inventory now? What are you thinking about it?
Ralph Scozzafava
Yes, I guess that what I would say, it's not too low. I think, Budd, we’re getting a lot better at our sales and operations planning process and really better at our demand and supply planning. So I would look for continued improvement from that standpoint. The real measure I like to use with it is, while inventory is declining is customer service increasing. Our orders delivered in full and on time to our dealers are really at the highest level that I've seen since I've been here. So, we like the productivity that we’re getting, and we think we’re managing it and the folks in the field are doing a good job.
As far as the quality of the inventory, it continues to get better and more current. And you've seen us take a lot of old inventory out in 2008, earlier in 2009. So I think the quality of the inventory is getting better as well. So on every key metric, that's one that we spend a lot of time on and we’re happy with.
Budd Bugatch -- Raymond James
Are there any metrics you can share with us? Customer service, full time or on time and complete or how about excess and obsolete? What's the number?
Steve Rolls
Not really, Budd, it's actually very different by business as you imagine. So in those businesses where we didn't have issues across the portfolio, but in those businesses where we had some challenges with on time and in full and things like that, we've made substantial improvements. We will continue to focus on that across the company and getting better. I mean, every little improvement you can make adds on.
I think one other thing, over time, that will help us continue to get our inventories down is what Ralph talked about in product testing. As we become more successful in introducing products that consumers want to buy, because we've asked them in advance, we'll have less slow moving inventory. I think you know, as you source some product overseas, you order something new because you believe it will sell well and if it doesn't, you have a lot of inventory you have to work down. So more successful we’re in introducing products that people want to buy, the tighter our inventories can be. So we'll keep focusing on becoming more efficient there.
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