Question-and-Answer Session
Operator
(Operator Instructions). We have a question from the line of Ross Muken, Deutsche Bank. Please proceed. Your line is open. Please unmute your phone, if you've muted your phone.
Ross Muken - Deutsche Bank Securities
No, I am here. Hey guys.
Jay Flatley
Hey, Ross.
So it seems like a confluence of things happened this quarter that were some were some were unexpected. I guess, the one that sort of stands out is obviously the sort of execution this Q on the manufacturing side. I mean when in the quarter did you realize that and when you saw that you were going to come up short relative to the guidance that you had set and what was the decision making process, particularly given it's impact not just for 3Q, but also for 4Q in terms of alerting the street versus sort of coming and doing it now in this forum?
Jay Flatley
Yeah. The earliest indicators we have Ross, were sort of in the early part of September, when we got one or two customers, who showed some aero weights (ph) and their second read, we'll began to investigate that. And sort of late in the September timeframe where we realized that we may have a reagent problem and we put a bunch of people on investigation of that problem to understand what was causing the problem. What was sort of the root cause of that issue and that's when we put a shipment hold on all of those paradigm kits.
And so we spend sort of the next three to four weeks investigating that and building new kits from scratch with new raw materials. Which has proven to solve problems, we are very confident the reagents we're now shipping. But until we understood that we had the problem solved, it was very difficult for us to get a handle on our Q3 revenue, level on our Q4 revenue impact. And that's because we have some transactions, some business arrangements out in the field that has to do with the way that revenue gets allocated based on allocation to various kinds of shipments.
We didn't exactly know what the warranty reserve is going to need to be. And so what is it really until last week that we had a handle on what the revenue number for Q3 would be and what the earnings would be for the quarter?
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