Question-and-Answer Session
Operator
(Operator Instructions) And our first question comes from Chris Karavolas from Romeo & Juliet.
Chris Karavolas - Romeo & Juliet
Yes, hello, I'd like to ask about the laser reliability issues. Which lasers do you have the issues with and what is your approach to dealing with those issues?
Gerry Puorro
Well, let me first say without talking about the specific devices, our approach has remained constant for many years. And that is we stand behind our customer, stand behind the warranty we've given him and try to provide service to keep him up and running to treat his consumer patients.
Chris Karavolas - Romeo & Juliet
Yes, I am a customer as well as an investor, and I do own [G-maxes] as well as GentleLASE's and I would like to report that in my opinion at least, I see an end to the issues with the G-max because I think that these issues seem to be addressed well and from my point of view at least, I do see that the G-max issues are about to be resolved. So, I wanted to just mention that.
I also wanted to mention a couple of things. I read your press release and you are saying, at least correct me if I am wrong, you are saying that you might have some issues going it by yourself and you may perhaps need a partner. I know you have addressed this, but what do you attribute this to in general? Just market conditions? Anything else? Could you make a comment about that?
Gerry Puorro
First, let me thank you for calling in as a customer and letting the investment people on this call hearing from a customer who has had a reliability problem and has found that we stood behind you and that you are as confident as we are that those problems are rapidly going away. As it relates to why we have suggested that we want our financial advisors to look at a variety of alternatives, certainly the market has slowed down for everybody and us as well. Let's be honest. These results this quarter are quite poor.
We look out to the future. We feel, we believe continued pressure on sales. We do not see a lot of pressure yet on ASPs but in North America, I mean in the last two weeks of the quarter, so, we had a number of customers who not only delayed the purchase decision because of economic conditions but actually cancelled orders that we had literally on the dock.
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