Question-and-Answer Session
Operator
Thank you. (Operator Instructions) Our first question today is from Jon Langenfeld. You may ask your question and please state your company name.
Jon Langenfeld - Baird
Robert W. Baird. Thank you, good morning.
Gregory Swienton
Good morning.
Jon Langenfeld - Baird
Greg, talk a little bit about the extension side of the business. You've had some good luck there, good success there. But how, what's the typical length of that? And then is there any ability to have another extension on the tail end of that, or are the trucks simply too old at that point?
Gregory Swienton
Well, I think, yeah I think the extension effort has been good. And appreciate your comments calling that success rather than luck. And that's certainly the intent. The normal would be about a year I would guess would be a good norm. It could be less. As far as an extension beyond that, it really will depend on our judgment of the remaining life on the engine. So depending on how many additional miles are on it and the status of the maintenance when it's reviewed as it comes into the shop, it could be extended longer, but that's totally dependent on how we view the status of the equipment. So I mean it's not infinite, but it could be extended a bit longer.
Jon Langenfeld - Baird
Okay, great. And then can you talk a little bit about retention rates just generically like you usually do in terms of what you are seeing there relative to pervious quarters?
Gregory Swienton
Yeah, I would... I'll let Tony comment a little bit as well, but from my point of view, I think we clearly have done a good job of retaining customers. The issue is retaining the number of units because of the volume that they need to move, but beyond that I'll let Tony comment.
Anthony Tegnelia
Jon, Our retention rate as you might expect based upon Greg's comment with regard to the non-renewal business is down a bit from last year. But it has been flattish for the most part since the second quarter. So we do see the retention rate down a bit, but the extension strategy is really helping that quite a bit as well. But we're at satisfactory levels on retention right now is what we would expect to see given this environment, but we have seen with regard to retention an abatement in the request for fleet reductions coming in from the customers.
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