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The Nonverbal Advantage by Carol Kinsey Goman |Book Brief

In "The Nonverbal Advantage," Carol Kinsey Goman shows how nonverbal communication can build trust and credibility with customers, colleagues and clients – since 93 percent of the messages you send have nothing to do with what you actually say. Learn what mirroring is, when to use a business or a social gaze, and why it’s best to walk up to men and women from different angles.

Speaker: Carol Kinsey Goman, President of Kinsey Consulting & Author

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Tags: Gender And Diversity, Human Resources, Book Brief, body language

 
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    Soulseeking

    07/07/08 | Report as spam

    Good job on this!

    I've read things on nonverbal communication over the years, and much of it are things that are common sense or well known, but Ms. Goman has good insights and some new ones...I didn't realize the information about the business vs. social zone gazes...Interesting!

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