How to Handle a Bossy Teammate |Dodging Landmines

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>> Let's say I have someone in my group who is just being way too bossy with other members of a team. You know what I'm talking about.

>> So like, like interrupting, being overly assertive, leaning forward, pointing, and raising the voice, those kind of things?

>> What do I do?

>> Well, okay, so the first thing you want to do, is it's obviously impacting the team in this example, you want to be clear whether you're gonna go into that person with your own observations as a manager, or whether you're gonna go to that person with, this is what your coworkers are seeing. If you do the second approach with the coworkers it's a lot more risky.

>> Why is it risky though?

>> Well imagine yourself in that persons shoes. You know, the manager comes to you and says; I see these behaviors in you. That's difficult enough. If a manager comes to you and says, your coworkers have been telling me this and that. What you're gonna say is you're gonna say, oh, who said that about me, and why did they say that? It's gonna, it's gonna get very murky. It's gonna be hard to get back to the, the topic at hand.

>> But what if they don't believe you. What if they don't think they're bossy?

>> Well they may not. And that's why if you can work with your own observations and be very, sort of objective. What you want to do is you want to say things like, look I've noticed that when you raise your voice to Kathleen and you lean toward her, she stops speaking. And, and I would like you to think about that. I'd like you to see if you notice that too. And then kind of back away and give them some time to reflect on what you've said. Let them ponder it. Don't try to force them to agree with you right on the spot.

>> In summary.

>> In summary really focus on observable behaviors, focus on your observations if you can. And then give the person the feedback. And then give them time to adjust to the feedback.

==== Transcribed by Automatic Sync Technologies ====