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Saying Sorry |Leila’s House of Corrections

Do you have a hard time admitting mistakes? Learning how to say sorry is important to developing trust and responsibility as a manager.

If you have questions or suggestions for future video topics, Leila wants to hear from you.

Speaker: Leila Bulling Towne, Executive Coach, The Bulling Towne Group

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Tags: Leila's House of Corrections, Saying Sorry, Mistake

 

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Saying Sorry |Leila’s House of Corrections

Do you have a hard time admitting mistakes? Learning how to say sorry is important to developing trust and responsibility as a manager.

If you have questions or suggestions for future video topics, Leila wants to hear from you.

No one likes to apologize because big surprise no likes to be wrong or make a mistake. But saying sorry, especially as a manager, is necessary to build and foster trust. Don t avoid doing it. Instead . . . Come on managers, it s time to learn to say sorry.

It s a fact that we all make mistakes. However, not everyone says sorry. Employees look to their managers to be role models, and when you develop a sense of trust and responsibility with your team, they will do the same with each other and with clients. So, if you do something wrong, admit it. Here s how.

Tip 1: Look at the person.

If you avoid eye contact when you re saying sorry, it deflates the value of the words. Be honest, be personal, and don t hide. Look at the employee and get ready to apologize.

Tip 2: Use the words I m sorry

When you apologize, you use the words I m sorry . Don t beat around the bush or try to apologize in a roundabout way. Just two words: I m sorry.

Tip 3: Stop and listen.

Now it s time to be quiet and allow the employee to talk. Don t interrupt and don t play the blame game. You made a mistake and now it s time to allow the employee to speak.

Remember that the intent doesn t justify the action. We all do or say things that have the opposite affect than what we desire. Instead of saying I didn t mean to do that or that wasn t my intent, just say sorry, stay quiet, and learn from your mistake.