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Five Strategies for Making a Smart App

Tags: Strategy, App, Kraft, Branding, Marketing, iPhone App, Application, iPhone, Starwood Hotels, Target, Bank of America, Nike, Coca-Cola, Brand Affinity, Paul Sloan

Everyone, it seems, is making an app, and perhaps your brand needs one as well. However, before you start the process, interactive marketers advise that you take the time to define just what you’re trying to accomplish. Are you trying to build brand affinity? Engage customers? Drive people to a physical location? Or a Web site? There are many options. Once you’ve decided to proceed, here are five directions to consider, which we distilled from a Forrester Research report on the topic:

1. Make it super useful.

For many businesses — Starwood Hotels, Target, and Bank of America among them — the virtue of their apps is that they make a user’s life easier. These apps offer simple ways to find bargains, keep track of accounts, or locate the nearest shop or ATM.

2. Make it interactive.

If people interact with your brand on their phone, they’ll develop a relationship with it. Nike has an app called NikeWomen Training Club that does this well. It lets users customize their workouts, access videos, and invite friends to compete.

3. Make it entertaining.

Amuse people and they tend to feel good about your brand. Coca-Cola’s Spin the Coke app is a simple spin the bottle in digital form. Swipe your finger across the screen and the Coke bottle spins. One customer reviewer on the Apple’s app store says he and his roommate use it every night to decide who takes out the trash.

4. Make it a mixture.

Kraft’s iFood Assistant

Many brands take this route, combining utility and interactivity. Kraft’s iFood Assistant, for instance, suggests recipes, lets users upload their own and share them, and then helps users create a shopping list.

5. Make it free.

For now, you are better off considering the development costs as marketing expenses. There’s just no way around it: Charge even $1 for your app, and people will hesitate before trying it. Go free, so you can go big.

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  •  
    1

    Ash.Bhoopathy@...

    09/17/09 | Report as spam

    RE: Five Strategies for Making a Smart App

    is it just me, or are these top 5 lists sometimes painstakingly obvious?

    1 make an app "useful"?

    In my book: something that doesn't have an "application" is NOT an application, pretty simple.

  •  
    2

    Dean Forbes

    09/18/09 | Report as spam

    RE: Five Strategies for Making a Smart App

    agree, if you've looked into apps at all these seem to be pretty obvious steps

  •  
    3

    conlad

    09/18/09 | Report as spam

    RE: Five Strategies for Making a Smart App

    I think he listed 'useful' just to make the distinction with 'fun', for it is true that both apps exist and both can be used cleverly to promote your brand.

    For example the Coca Cola app. It is more fun than useful, really, and in their case useful apps are rather limited. For hotels, airlines, etc, useful apps that enhance your customer's interaction with your services are not only good brand-builders, they even should be taken into account as service extensions and so part of your value chain.

    However, I do say that interactivity IS rather obvious... if your app is not interactive, then don't bother.

  •  
    4

    robbyscott

    09/23/09 | Reported as spam

    Message has been deleted.

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